Questions?

At thelittlebigbamboo, bamboo delivery and/or planting is an extension of our brand. We work closely with you to ensure a fast and accurate delivery time.

Given the high cost of freight, we decided to run our own delivery service. We pass on the savings to you. We also offer free face-to-face tips and tricks to kick start your bamboo journey with the best foot forward.

Our bamboo plants are carefully handpicked and handed over with care. All orders are now Contact-free by default.

Delivery anywhere in victoria. The last few awesome deliveries were in Drouin, Inverloch, Warragul, Ballarat, Foster, and Geelong.

Our most popular pot size is the 30cm pot. Faster screening, ultimate root system, fail-safe and it’s actually 55% cheaper than the average 3L/20cm pots over the same amount of time to get your privacy screening.

Our ONE OF A KIND 20cm pots our second-best seller if you are on a budget but want the fastest possible screening

Our entry (economical pot size) 3L Size B or C is our third-best seller if you are a newbie but a risk-taker!

We will provide the most amazing plant instructions that will help you to be a successful bamboo plant parent 😊

No, seriously. Stick your finger into the soil and see how damp it is. Regardless, please water your Bamboo plants generously.

Transit is harsh! We strongly recommend to plant on the day of delivery or next. They can only stay in pots an extra 4 days as long as they are watered 3 times a day and kept in the shade, away from the wind.

No! Bamboo loves water! We strongly recommend to water your green babies twice a day for the first month to ensure proper root establishment. 

Unfortunately, mother nature dictates the height. Please allow tolerance above or under. We use an average height which may include the pot size. This is not a reflection of the quality of the plant as all sizes are grown within the same batch to guarantee quality root system development.

Sure do! Your Bamboo journey starts here.
We believe that you deserve more and better. This is why our prices must be more affordable.

We offer returns for 30 days from date of delivery/receiving of Bamboo Product order for eligible product and conditions.
We offer guarantee for 14 days from date of delivery/receiving of Bamboo Plant order for eligible pot sizes and conditions.

Please see our Delivery and Returns Policy for further details.

Sadly, we know that sometimes the bamboo lifestyle product is just not quite the right fit for some people. You can certainly return your bamboo products to us for a full refund, provided it is returned within 30 days and Bamboo plants within 14 days (eligible terms apply)

*Please note: all Bamboo Products must be returned in as new condition, with the tag and original packaging to be eligible for a return.

We’ve got you covered here too. All returns (for both refunds and exchanges) within Australia will be covered with a free return shipping label that we are happy to organise for you, which means no expenses at the post office! Just contact our friendly team at info@thelittlebigbamboo and they will be able to help you along the way.

Due to their nature of live bamboo plants, we are unable to process Bamboo plants returns. You will have to cover the costs of returning the plants if eligible.

We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.

We also accept cash on delivery for Bamboo plants only.

Yes! For when payday is just that bit too far away, we have AfterPay available

*Please note: These are separate companies to us and you will need to create an account with either of them.

So, you’re basically saving money!
Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in – make sure to click ‘Apply’! Some of are auto-applied but may cancel anytime.

This is offered before the payment page so you’re totally aware of how much you can save.

*Please note: Only one discount code can be used per order.

Something not quite right with your order? Don’t worry, our thelittlebigbamboo team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.

These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our fulfilment partner you will need to go through our returns process.

As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.

Bamboo Products – Emailing us is the way to go! Our email contact is [email protected]. This also allows us to keep a paper trail for your issue so we can help you as best we can.

We answer emails from Melbourne to Northern Territory, so we can sometimes have some slight delays in response time. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!

Bamboo Plants – Emailing us is the way to go as well! But we are also available on 0412 095 421 if really urgent.

Our thelittlebigbamboo and Customer Service team are located in Melbourne, Australia. We operate ONLINE only

*Please note: (Bamboo products) Our thelittlebigbamboo is not a retail store and we hold no stock there, and we are unable to offer collection of bamboo products.

**Please note: (Bamboo plants) Our thelittlebigbamboo is not a retail nursery store but we do very limited stock there if you wish to do a curb side pickup. Please make an appointment prior to coming out.